24Tech solutions is a leading global provider of Business Process Outsourcing (BPO) services. We manage customer care services and back office processes for organizations in the domain of technical support, banking, telecom, travel, retail, financial services, data and document conversion, knowledge management, transaction processing and other value additions. 24Tech ensures client satisfaction through world-class human resources, strong management focus, dedicated business units and a strong financial platform. 24Tech enables customers to concentrate on their core business by outsourcing their marketing & customer centric support services.
WHY OUTSOURCE
If your key business drivers focus on customer acquisition, retention, loyalty & development, you may at some stage have the need to outsource. The Million Dollar Question: Should we outsource or endeavor to cope internally? Always a difficult question but one that crops up frequently. It may for instance not be necessary to outsource everything but just a certain part of your workload. Outsourcing can help you improve customer service levels, control capital expenditure and allow your company access to the very latest technologies without expensive outlay. It can also help you cope with seasonal and campaign driven call volumes allowing your own staff to concentrate on core activities whilst remaining focused on the job at hand. Naturally this allows for more effective planning of your own in-house skills and resources.
Today’s consumer is more demanding than ever. In the global marketplace, 24 hour/7 days a week service is often expected. Providing additional channels of communication for customer contact is essential in establishing the credibility of your operation.
Our call center and BPO Outsourcing Services leverage the power of the World Wide Web with leading-edge technology to provide unique and transparent communications solutions.
24Tech Solutions currently operates its centers dedicated to servicing our clients in USA, UK & Australia.
Our BPO services include
. Inbound Services
. Outbound Services
Inbound Services
- Customer Service
- Order Taking
- Infomercial and Direct Response Support
- 24 Hour Help Desk Services
Outbound Services
- Lead Generation
- Appointment Scheduling
- Sales